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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to the rules that keep your gameplay fair, your withdrawals verified, and your payment method secure.

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tiger168 Our Terms Shape How Your Account Works
GET HELP WITH TERMS

Contact Us About Your Rights

If you have questions about how these terms affect your account, your withdrawals, or your data, we have multiple channels ready to help you.

Live Chat Open the chat icon in the bottom right of your account. We respond during our operating hours, and can explain policy details or escalate account concerns directly to our compliance team.
Email Support Send a detailed question to our support email. Include your username and the section of terms you're asking about, and we'll reply within 24 hours with a clear explanation.
Account Settings Log in, go to Settings, then Help & Legal. You'll find quick links to term sections, FAQs, and a form to request policy clarification or report a dispute.
HOW WE PROTECT YOU

Data, Verification and Your Account Security

These terms detail exactly how we handle your personal information, verify your identity before releasing withdrawals, and keep your account safe from unauthorised access.

Identity Verification

Before you withdraw, we require a valid ID and proof of residence. This is not optional — it's part of our terms and essential for preventing fraud. Verification usually completes within one business day.

Data Retention

We keep your account data, transaction history and payment methods on file for as long as your account is active. After closure, we retain records for seven years to comply with local tax and anti-money-laundering regulations.

Cookie and Tracking Policy

We use cookies to remember your login, language preference, and gameplay history. These improve your experience and help us detect fraudulent access. You can manage cookie settings in your browser or contact support to opt out.

Dispute Resolution

If you believe we've violated these terms or mishandled your account, you can file a formal dispute. You'll work with our compliance officer, who will review the evidence and respond within 14 days.

Right to Request Changes

You can request to correct, update or delete your personal data at any time. Log into Settings, select Data & Privacy, and submit a change request. We'll process it within five business days.

Password and Account Access

You're solely responsible for keeping your password secure. Never share it via email or support chat. If you suspect unauthorised access, change your password immediately and contact our security team.

Terms & Conditions Questions

Below are the questions we hear most often about our terms, account rules, withdrawals and what happens if you breach the agreement.

Multi-accounting violates our terms and results in immediate suspension of both accounts and forfeiture of any balance. We detect duplicate accounts using device fingerprinting, email records and IP address checks. If you need a second account for a different family member, contact support to discuss eligibility.

Your username is permanent once created — we don't allow changes to prevent account confusion or fraud. You can add or remove payment methods (DANA, OVO, GoPay, QRIS) in your Wallet settings at any time, and deposits will route to whichever method you select on the deposit screen.

Bonus abuse includes placing bets to unlock bonuses but immediately withdrawing before playthrough completes, betting the minimum to quickly clear bonus conditions, or using bonus terms in a way that clearly contradicts the spirit of the promotion. If detected, we cancel the bonus, forfeit any winnings, and may close your account permanently.

We require a government ID (KTP, SIM or passport) and proof of address (utility bill or bank statement dated within three months). Upload these in Settings before your first withdrawal. Verification usually completes within 24 hours; once approved, withdrawals to DANA, OVO, GoPay and QRIS typically arrive within one business day.

We can suspend or close an account immediately if we detect fraud, multi-accounting, bonus abuse, or violation of payment terms — for example, using a payment method that doesn't belong to you. We'll notify you via email and explain the reason. You can appeal within 30 days by contacting our compliance team.

Report the discrepancy to support immediately with a screenshot of your balance and the transaction in question. We'll audit your account history and respond within three business days. If we confirm an error on our side, we'll correct it and add any missing funds plus interest at our standard rate.

Yes, we may update terms occasionally. We'll announce material changes on the platform 30 days before they take effect, and you'll receive an email notification. By continuing to play after the change date, you accept the new terms. You can always review the current version in this section.

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