Reference

Your Legal Rights on tiger168

When you open an account with us, you're entering into a clear agreement about how deposits work, how withdrawals are verified, and what happens if something goes wrong.

Account verification and securityPayment terms for DANA, OVO, GoPay and QRISWithdrawal and payout rulesDispute resolution processData and privacy safeguards

Explore Lobby Read FAQ

Policy Framework and Legal Scope

tiger168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account on tiger168 is governed by our standard terms of service, which outline deposit minimums, withdrawal verification steps, account closure procedures, and dispute handling. Deposits via DANA, OVO, GoPay and QRIS are processed according to each payment provider's rules and Indonesian banking standards. Withdrawals require

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account verification — we confirm your identity and payment method before funds leave our wallet to prevent fraud. Access to specific games and features depends on local law and your region; we do not operate in jurisdictions where our services are prohibited. If a dispute arises
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between you and us, we follow a documented resolution process starting with account inquiry, then escalation to our support team, and finally independent arbitration where applicable.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP FAST

How to Reach Our Legal and Compliance Team

Questions about your account terms, payment disputes, or data requests go to our support desk during our operating hours.

Live Chat Support Open the chat widget in the bottom right of your account lobby. Our team replies during Indonesia business hours, 08:00–20:00 WIB, seven days a week. Legal queries are marked urgent and routed to our compliance desk.

Email Escalation Send formal legal requests to [email protected] with your account username and a brief description of your issue. We acknowledge receipt within two hours and provide a case reference number for tracking.

Account Settings Log in to your account and go to Settings > Legal Requests to submit account closure, data export or dispute documentation. Your request is logged with a timestamp and assigned to our legal team immediately.

HOW WE PROTECT YOU

Data Security, Account Control and Your Rights

We protect your account and payment information using encryption and multi-layer verification. Your deposit and withdrawal history is stored in a secure database that complies with Indonesian data privacy standards.

Encryption & Security

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your login credentials are hashed server-side and never shared with payment partners. Two-factor authentication is available on your account settings to add an extra security layer.

Data Access Rights

You can request a complete export of your personal data, account history, and transaction records at any time via the account settings menu. We deliver the export in machine-readable format within ten business days of your request.

Account Closure

Close your account instantly from Settings > Account > Closure. Any uncommitted balance is returned to your payment method within five business days. Closed accounts cannot be reopened; you'll need to create a new account if you wish to return.

Withdrawal Verification

Before any payout is processed, we verify your identity using your account email and registered payment method. This step prevents unauthorised withdrawals and protects your winnings against fraudulent claims.

Dispute Resolution

If you believe a transaction was processed in error, contact our support team within 30 days. We investigate and respond with findings within seven business days. Escalations go to independent arbitration where local law permits.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your game preferences and payment method. Analytics cookies help us improve the platform. You can disable non-essential cookies in your browser settings without losing account access.

Common Questions About Terms and Your Account

Players in Makassar and across Indonesia ask us regularly about what happens to their account data, how disputes are handled, and whether they can download a record of their play history. Below are the answers we give most often.

Yes. Log into your account, go to Settings > Legal Requests > Data Export and submit your request. We send you a downloadable file with all your transactions, deposits, withdrawals and personal details within ten business days. The file includes your account opening date, all games played, and every DANA, OVO, GoPay and QRIS payment.

Account closure is final and permanent. Any balance in your wallet is returned to your registered payment method within five business days. You cannot reopen the same account, but you can create a new one. Closed accounts are kept in our records for seven years for compliance and tax purposes.

Verification happens in real time when you submit a withdrawal request. We confirm your identity and payment method match our records, then release the funds to your DANA, OVO, GoPay or QRIS account. Most withdrawals clear to your bank in under two minutes. High amounts may trigger a manual review, adding up to two hours.

Contact our support team immediately via live chat or email to [email protected]. Describe the transaction and when it occurred. We freeze the account, investigate within seven business days, and report our findings. Unauthorised transactions are reversed where confirmed. Report disputes within 30 days for faster resolution.

No. We strongly recommend a unique, strong password for your tiger168 account. Enable two-factor authentication in Settings > Security to add a second verification step when you log in from a new device. Never share your login details with anyone, including our support team.

Yes, where local law permits. Go to Settings > Account Limits and set daily or weekly deposit caps. You can change or remove limits anytime, but changes take effect after a 24-hour waiting period. Contact our support team if you need immediate assistance with limit-setting.

Your payment information is never stored on our servers. Each deposit is processed directly with DANA, OVO, GoPay or QRIS through encrypted channels. We record only the transaction ID, amount, date and time. Your card or account number is not kept in our database after the payment clears.

Your Legal Rights on tiger168

How to Reach Our Legal and Compliance Team

Data Security, Account Control and Your Rights

Encryption & Security

Data Access Rights

Account Closure

Withdrawal Verification

Dispute Resolution

Cookie & Tracking Policy

Common Questions About Terms and Your Account

01 Can I request a copy of my account history and personal data?

02 What happens if I close my account? Can I reopen it?

03 How long does withdrawal verification take?

04 What if I spot a transaction I didn't make?

05 Is my account secure if I use the same password on other sites?

06 Can I limit the amount I deposit each day or week?

07 Who stores my DANA, OVO, GoPay and QRIS payment details?

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